Contact WalkPic
walkpic-support@mail.meshagent.com
Tell us what happened and what you were trying to do. Your iPhone model, iOS version and WalkPic version will help us understand the problem. A screenshot can help too, as long as you’re comfortable sharing what’s in it.
Keep passwords, sign-in codes and archive passphrases private.
Quick answers
When can I try WalkPic?
Join the free public iPhone beta through Apple TestFlight. The App Store release is still in preparation. The current TIMU, LLC app is separate from the retired earlier beta; private walks do not move automatically.
Can I use WalkPic on my computer?
Yes. Open the browser app and sign in with Apple or an email code. Browse public and saved walks, shared Places and your published walks; edit published narration, view the photo gallery and plan a walking route. Your private iPhone journal does not automatically sync to the browser. Browser drafts stay in the current tab unless you download them.
How do I sign in?
Use Sign in with Apple, or enter your email address and request a six-digit code. The code is valid for ten minutes and can be used once. You can resend it or change your address in the sign-in screen. Keep your sign-in code private.
Can I use the normal iPhone Camera?
Yes. Start a walk in WalkPic, switch to Camera to take your photos, then return to WalkPic to finish and review. Allow the location and Photos access needed for the features you choose.
Why is a photo missing from my walk?
Check the Photos access you granted in iPhone Settings. Limited Photos access and images still downloading from iCloud can affect what’s available. Open your walk and use the photo-selection controls to add or choose images, then check their locations before sharing.
Is my walk shared as soon as I finish?
No. Finishing saves your private walk on this iPhone. To share it, you first review the photos and route, then choose who can see them.
Where are the walks I saved or shared?
Open Walks: Private holds unshared memories on this phone; Shared by me holds your shared walks; Shared with me holds walks you can access. Choose one or several people in the People filter, and use Saved for bookmarks. Save and Like are separate: Save helps you revisit, while Like contributes to a walk’s popularity.
Can someone watch my walk live?
Choose live sharing when you start recording, with Public or approved followers as the audience. Viewers can see your path and photos you approve for publication, choose Follow walker, and see the last update, connection trouble and ended state. Stop prevents further publishing locally; offline server confirmation is shown separately.
Can I record spoken memories?
Use the voice-note button while walking. Each note keeps its time and position on the path. Listen from its pin or when you reopen your private memory. Voice notes remain private and can be included in an encrypted walk archive.
How do I save or share one photo?
In the web app, open a shared photo and choose Download photo for its largest available approved copy. Open the photo’s action menu in the iPhone app and choose Save to Photos or Share photo. Choose Small (up to 800 pixels), Medium (1,600), Large (3,200), or Full when available; images are never enlarged. Full is the available photo copy, which can be smaller than the photographer’s original on a shared walk. Choose Messages or another destination in the system share sheet, then choose your recipient. Exported images remove embedded GPS metadata; the picture itself can still reveal where it was taken.
Can I comment on photos and places?
Open a shared photograph to comment or react. Place discussions bring comments together across walks at the same place; private visit details stay private. You can report a comment, and remove your own contribution.
Can I check in and rate places along a walk?
Yes. Choose Check in while recording or from a walk, pick the nearby place, and optionally add a star rating and review. Review the Public or Private choice before saving: new signed-in visits start with Public selected. Public visits can appear independently in Places and your profile; private visits are omitted from shared stories. Use Places to search by name or address, filter by type or rating, and open an associated walk when there is one.
What can AI add to my walk?
You can ask AI to help describe a photo using the image, its saved location and your caption, then listen to it as narration. Edit the words, choose a voice and reuse the saved text or recording later. While recording a walk, tap About here for information about nearby places. See what an AI request shares. WalkPic does not automatically analyze photos in the background.
Where does route planning work?
Walking route planning currently covers the Paris area. In the web app, share a calculated planned route before anyone walks it: give it a name, add notes to the ordered place pins and choose Public, approved followers or selected eligible people. Find it again under Planned routes. Links require sign-in and respect the chosen audience. Reusable routes have no required date or attendance. Add your stops or import up to 20 from a CSV or Excel file. Any addresses we can’t verify are listed and skipped. Put the stops in order, compare Fastest, Scenic and Discover routes, and check the estimated time. You can open the route in Apple or Google Maps, though their directions may take a different path. Check local access when you’re out walking. You can also describe the walk you want and review AI-suggested Apple Maps places.
Why isn’t the recorded route exactly on the street?
GPS accuracy varies with buildings, signal and your iPhone’s location settings. Small offsets are normal. Review the route and photo pins before sharing, and adjust photo locations when needed.
Can I keep videos with a walk?
Yes. Add clips from Photos, up to 5 minutes or 50 MB each. They’re stored encrypted on your iPhone and only play when you choose. You can share a pin showing where a clip was taken, but the clip itself stays private. Walks containing videos can’t yet be exported as archives.
Where are my private walks backed up?
WalkPic does not automatically back up your private library to its service. Open Your data to save an encrypted archive through Files. Keep the archive and its passphrase somewhere you can recover them; the service cannot recover a forgotten passphrase.
How do I report a shared walk or block someone?
Use Report on a shared walk and explain the issue. You can block a person from their profile. For follow-up, contact WalkPic support with a link or enough detail to identify the content. Read the community guidelines.
How do messages and message reports work?
Open Chat in the app to find conversations, shared-walk activity and message requests. You may need to accept a first message, and you’ll always be asked to accept a group invitation. Chats update while you have them open and when you return. Shared-walk notifications help you find walks from people you follow, while message requests still require consent. To report a message or invitation, choose Report, check what will be included and explain the problem. Deleting a copy from Your outbox won’t unsend a message the service has already accepted. See message privacy and retention.
How do I delete my account?
Open You → Delete account in the app and confirm with the Delete account button. See what deletion removes and what may remain.